Help Center

Shipping times:

• Orders take minimum 14 working days to be delivered to any address in New Zealand. Rural deliveries could take a bit longer.  Due to COVID-19 & Christmas, it is taking a bit longer than anticipated for orders to be delivered. So please bear with us.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Free shipping New Zealand wide  

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards & Debit Cards.

Your 100% satisfaction is important for us. We offer a 14-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 14-days Return & Exchange Policy, since the day item was received, only if the product is not as described OR the product is faulty.
• No Return or Exchanges if you have changed your mind or you ordered the wrong colour or size while ordering the item.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email business@thetrendy.co.nz with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 5 business days.

Our support team is always happy to guide you at any step!